The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency – BILL GATES

The primary goal of every business out there is to minimise operational costs and increase ROI. And, implementing automated workflows is the best possible way to achieve this goal.

Every manual process performed by one of your actual human employees leaves open the possibility for productivity bottlenecks. Things are getting done, but they’re just not getting done as quickly as they should. It also creates the potential for miscommunications — two people involved in the same process just weren’t on the same page and now they’ve suffered a major setback because of it. The mishandling of information, low employee morale, you name it — these are the hidden costs of those tedious manual processes.

At its core, workflow automation involves both the digitisation and automation of business processes, all in an effort to reduce the amount of manual labor required by your employees as much as possible.

All told, there are a wide range of different types of workflows that are prime candidates for automation

Workflow automation can be used in industries and departments such as:

  • Healthcare – workflow automation can be used in the automation of staff work schedules, as well as on-call rotations, aid in patient admission and discharge, as well as transferring patients’ electronic health records automatically.
  • Legal – workflow automation can be used to automate billing, input new client information, submit and track contract reviews, and manage case deadlines.
  • Finance – workflow automation helps in managing your payrolls efficiently and more effectively, gives unparalleled insight into client base, better invoice handling, skyrockets productivity and improves daily efficiency
  • Sales – workflow automation can allow your sales team to focus on the later stages of the sales funnel. It can also help you sift customer inquiries on your website, populate your CRM with relevant information, route the lead to your sales team for follow-up, and transfer all new leads to your mailbox.
  • IT – can automate many redundant processes, including backup and recovery, data sharing, incident management, product lifecycle and release cycles
  • Human Resources (HR) – automate workflows such as performance appraisals, timesheets, leave requests and employee engagement

Why businesses MUST adopt workflow automation technologies? The following are some facts that might clear your doubts.

 

On-demand webinar: How to bring workflows into document management for stronger client relationships

Learn why companies turn to document management to improve the client experience, how companies are using workflows to save time and automate common processes,

and why combining document management and workflows can transform your client relationships, and practical guidance on how to combine the two in your organization

With an intelligent document management solution like M-Files, you can reduce time wasted on menial tasks

As a result, you can experience a significant boost in productivity, increased employee engagement, and efficient alignment with your goals.

In the end, workflow automation is more than just another IT trend or passing fad. It’s an opportunity to optimize processes across all departments.

It improves the speed at which your organization can move because it frees up the valuable time of your human employees so that they can focus on those matters that truly need them. It’s also a way to save valuable resources while improving both internal and external transparency, which for many businesses may very well be the most important benefit of all. 

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